Learn Salesforce from Beginning- Part 1

Today, I am going to start writing a new series for students, professionals who are new to Salesforce and want to learn it from scratch. I will share all my experience which i gained in last 14 years.

Salesforce Introduction

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. This company is founded by Marc Benioff and Parker Harris in 1999. Salesforce is Customer Relationship Management solution which helps companies to provide solutions for all customer needs. It provides a platform which allows all your departments including Sales, Purchase, Marketing, IT work together to achieve the target. They can have 360 degree view of all customer details. 

Salesforce provides a new way to run your business. By using Salesforce Mobile App your executives run the business from anywhere. They can take important decisions on mobile while travelling to office. Salesforce provides lots of out of box features which you can use to run your business.

Key Benefits

1. Generate leads and create opportunities to bring new business
2. Help customers in resolving their day to day issues with the help of Case Management.
3. Set up communities for customer engagement
4. Connect with coworkers with Chatter. 
5. Marketing Cloud to manage customer journey

Architecture

Salesforce is based on multi-tenant architecture which can be compare with big building. The building has many floors and each floor has multiple flats. All the people living in different flats in this society shares resources like water, electricity, power backup. In the similar manner, Salesforce provides core set of services to their customers and customers can trust on Salesforce for keeping their data secure. Also, you will get the latest features, upgrades automatically three times in a year. You do not need to install any software on your machine to start working on it. Only you need username to work on Salesforce. Rest everything is taken care by Salesforce.

Salesforce Ecosystem

Salesforce has largest community more than 10 millions worldwide.
Salesforce has free learning tool Trailhead.
AppExchange - We can install pre-built applications developed by Salesforce partners in our orgs. These offerings are available ( free/paid)

Salesforce offers different products. Depending on our business need, we can buy licences from Salesforce.

1. Sales Cloud
2. Service Cloud
3. Marketing Cloud
4. Commerce Cloud
5. Community Cloud
6. Einstein Analytics
7. Mulesoft

In next post, we will learn Salesforce data model, metadata and features.